- Introduction At Next Order, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions under which refunds may be granted for food delivery services provided by us.
- Eligibility for RefundsRefunds may be issued under the following circumstances:
Order Not Delivered: If the food order is not delivered due to unforeseen circumstances such as a system error or service failure.
Incorrect Order: If the food items received are incorrect or significantly different from what was ordered.
Food Quality Issues: If the delivered food is found to be spoiled or unsafe for consumption.
- Non-Refundable SituationsRefunds will not be provided in the following cases:
If the order was delivered as per the customer’s request.
If the dissatisfaction is based on personal taste preferences.
If the issue was reported after a significant delay from the time of delivery.
If incorrect delivery details were provided by the customer.
- Refund Request ProcessTo request a refund, customers must:
Contact our customer support within [X] hours of delivery.
Provide order details and evidence (such as images) to support the claim.
Allow our team to investigate the issue before approval.
- Refund Method and Timeline
Approved refunds will be processed within [X] business days.
Refunds will be credited back to the original payment method used during the order.
In some cases, we may offer store credits or a replacement order instead of a monetary refund.
- Contact Us If you have any concerns regarding refunds, please contact us at: info@nextorder.in