- Introduction At Next Order, we strive to deliver food to our customers in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to food delivery services.
- Delivery Areas
We deliver food exclusively to passengers traveling on buses within our serviceable routes.
Delivery locations are limited to bus stops or designated pickup points.
- Delivery Timeframe
Orders must be placed within the specified time window before reaching the delivery location.
Estimated delivery time depends on bus schedules, order volume, and traffic conditions.
While we make every effort to deliver on time, delays may occur due to unforeseen circumstances.
- Order Tracking
Customers will receive real-time updates on their order status via SMS, email, or in-app notifications.
Our support team can be contacted for assistance with tracking.
- Delivery Fees
A delivery fee may apply based on the location and order value.
Any additional charges will be communicated during the checkout process.
- Customer Responsibilities
Customers must provide accurate bus details, including route, seat number, and expected arrival time at the delivery point.
The recipient must be available at the designated delivery location to receive the order.
- Failed Deliveries A delivery may be considered unsuccessful if:
The customer provides incorrect bus or contact details.
The customer is unavailable at the delivery point.
The bus departs before the delivery is completed.
In such cases, refunds may not be issued, and re-delivery may not be possible.
- Contact UsFor any inquiries related to food delivery, please contact us at: info@nextorder.in